Frequently Asked Questions
Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update.
Alternatively, you can view your tracking info under the Track Your Order page in My Account.
It usually takes us 1-3 days to process orders and up to 2 weeks for your order to arrive. We aim to ship all items on-time, but in rare cases it can take longer. In some cases, there are factors outside our control such as weather issues or courier issues that may delay your package.
Order status and tracking is available from your Order History:
- Click on My Account. (If you are not signed in already, you will be prompted to do so.)
- Select Order History & Reorder.
Getting your order to you in the time we promised is our priority.
If it’s past the deliver by date and you have not received it please contact us right away and we’ll do our very best to make it right.
We accept all major credit cards as well as email transfer and Paypal.
In your Cart, click the Have a code? field above the Checkout button.
Note: there must be an item in your cart to add a code.
It will take 2-7 banking days for the refund to reflect to the payment method used.
All online order questions can be answered by reaching us via our email or fill out the form in our Contact us page.
You have the option of cancelling an item that you have ordered that has not yet been shipped and your credit card has not been charged. This does not apply to Final Sale items such as hygiene items, car seats, special orders, furniture orders.
If your order arrives and the packaging is clearly damaged please sign the delivery slip “Damaged”. If the damages are not noticed until the package is opened, not to worry, please still let our Orders Department know. Please include your order number and contact information. Please note that in most cases, images of the damages are required. This is necessary for our records and the shipping carrier if an item was damaged in transit. Depending on the product and amount of damage or defect, a replacement part or a brand new unit will be sent to you as soon as possible!